Frequently Asked Questions

Are your crystals and gemstones genuine?

Yes — 100% genuine. All of our crystals and gemstones are authentic, natural stones. No synthetics, no dyed substitutes, no glass imitations.

Natural stones vary slightly in color and patterning from piece to piece. That's not a flaw — it's what makes yours one of a kind, carrying unique energy from the earth.

💡 Can't tell if your crystal is real? One quick test is temperature — genuine stones feel cool to the touch at room temperature, while glass or acrylic warms up almost instantly. Another sign is weight — real crystals have a satisfying density in your hand, not light and hollow like plastic or resin.

Have questions about a specific piece? Reach out to us at Q&A@auric-healing.com — we're happy to help.

Which hand or wrist should I wear my bracelet on?

In energy work, each hand serves a different purpose:

  • Left wrist: Draws energy in. Best for attracting — wealth, luck, love, healing, and receiving supportive vibrations.
  • Right wrist: Projects energy out. Best for protection, sending intentions into the world, or grounding your energy outward.

When in doubt, trust your intuition. There's no wrong answer. Many people also wear their bracelet on their non-dominant hand so it stays visible and serves as a gentle reminder of their intention throughout the day.

How do I choose the right size? What if my bracelet doesn't fit?

Most of our bracelets are adjustable or strung on premium elastic and comfortably fit wrists from approximately 6" to 8". For fixed-size styles, simply measure your wrist and add ½" for a relaxed, comfortable fit.

💰 If the fit isn't right when it arrives, just reach out to us at Q&A@auric-healing.com — we'll find a solution.

How do I care for my bracelet? (Cleansing & charging)

Physical care: Remove your bracelet before swimming, bathing, applying lotions and perfumes, or exercising — water, chemicals, and sweat can weaken the elastic and dull the stones' natural luster. To clean, gently wipe with a soft dry cloth.

Energetic cleansing & charging: Crystals absorb energy over time. To refresh their vibration:

  • Moonlight (gentle & effective): Leave your bracelet on a windowsill or outside overnight during a full moon. This is safe for all crystals.
  • Selenite (resting recharge): Place your bracelet on or next to a selenite charging plate for a few hours — selenite naturally cleanses and amplifies other crystals without needing any special timing.
  • Sound cleansing (optional): If you have a singing bowl or meditation bell, playing it near your crystals helps clear stagnant energy.

⚠️ Avoid: Direct sunlight for extended periods (some stones fade), salt water (can damage porous stones), and smudging with smoke near heat-sensitive stones.

Store your bracelet in a soft pouch away from direct sunlight when not wearing.

What is your return and exchange policy?

We want you to love your Auric Healing bracelet — heart, body, and soul.

Damaged or defective items: Contact us within 30 days of receiving your order with your order number and a clear photo of the issue. We'll arrange a prompt replacement or full refund.

Exchanges (wrong size, change of mind, or just not feeling the energy): Reach out within 30 days. Items must be unworn and in original condition for exchange.

Quality concerns after 30 days? Many of our pieces are covered by our Lifetime Quality Guarantee — just get in touch at Q&A@auric-healing.com and tell us what's happening.

How long does shipping take? Do you ship internationally?

US Standard: 3–7 business days
US Expedited: 2–3 business days
Canada: 7–14 business days

You'll receive a tracking number by email as soon as your order ships. We currently ship to the United States and Canada.

Looking for international shipping? Email us at Q&A@auric-healing.com and let us know your country — we're always exploring new destinations.